Dr Stephen McLaughlin – Director of the DBA programme, Edinburgh Business School, Heriot-Watt University

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    • Dr Stephen McLaughlin – Director of the DBA programme, Edinburgh Business School, Heriot-Watt University's presentations

    Dr Stephen McLaughlin is the Director of Doctoral Research at the Edinburgh Business School.

    Prior to working with in academia, Stephen has spent over 20 years working in management positions in both the public and private sectors.  His last role in Industry was with IBM, where he was responsible for the optimisation of their core fulfilment and supply chain processes across EMEA.

    As an academic Stephen’s research interests centre on understanding how organizations can improve performance based on better understanding of data and information acquired from both the internal and external operating environment.  From a more pragmatic, action-orientated perspective Stephen has also lead research for IBM in the areas of identifying knowledge and innovation barriers within complex organizations, and developing frameworks for assessing service innovation capability.

    Stephen has published on the subjects of information management, knowledge transfer, service science, and service innovation in numerous academic and professional journals, such as the Journal of Knowledge Management, Journal of Business Strategy, the International Journal of Knowledge Management, and the European Management Journal to name a few.

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